I was in a league when The Sports Arena closed due to the COVID-19 health crisis. Will that league continue at some point?
Yes, although all of The Sports Arena's leagues and will not re-start at the same time, we will be resuming each league as we are approved to re-open those leagues. Each registered player will receive an email by July 8 that discusses what The Sports Arena's plan is for resuming each specific league.
I registered for a league that was suspended, will I receive a refund?
Refunds will not be offered to any player in a league that was in progress prior to the health crisis. For any league that had not started regular season games, if a player wishes to withdraw their participation, a Store Credit will be provided.
Q: Are spectators allowed to attend a league game or activity?
Yes, however only one (1) spectator per player will be allowed. There are no exceptions to this requirement.
Q: Will spectators be required to wear face coverings?
Face coverings will be required for all spectators. If you have a health issue that makes you unable to tolerate a face covering, you do not need to wear one. See below for spectator restrictions. Social distancing markers have been placed throughout The Sports Arena.
Q: Will temperatures be taken before entering the facility?
Yes, temperatures will be taken for all customers/staff entering the facility.
Q: What are the cleaning/sanitizing procedures?
- At the conclusion of each game/activity, our maintenance team will follow enhanced cleaning protocols to sanitize the playing area and stands prior to the next scheduled game/activity. The Sports Arena's game/activity schedule has accounted for this extra cleaning time. Please be respectful of this added measure and look to exit promptly after the game/activity you are atttending has concluded.
- Notwithstanding all the precautions that The Sports Arena will take, due to the nature of the virus, the risk of contracting COVID-19 remains, as we are all aware. Please be safe, respect others and follow all of the precautions, protections and protocols put in place.
Q: Should I come dressed and ready to play?
Yes, please come to the arena "Ready to Play." This is not a mandate, but a request.
Q: What should I do when I arrive for my game/activity?
- All incoming teams and spectators will be outside. A covered "next game" waiting area is available.
- Incoming teams and spectators will not be allowed to enter the facility until both our cleaning and sanitizing has been completed AND the opposing teams have exited. At that time, incoming players and spectators will be allowed to enter from the designated area onto the rink or to a designated viewing location as defined by social distancing markers.
Q: Do I have to leave after the conclusion of my game/activity?
Yes,upon the conclusion of each game, players and spectators will be asked to exit the arena fairly quickly so that our staff can prepare for the next game.